Frequently Asked Questions.
Here are some common questions about my process.
How durable are the mosaics?
The micro and mini mosaics are very durable. The micro mosaics are solid and reinforced by the epoxy used in the setting process. The surface has a very smooth high polish.The mini mosaics have a rougher texture. After they are set, they are grouted and sealed much like tile.
How do I care for my mosaics?
Clean you mosaics with a soft cloth. They can be polished by a professional but take care to avoid the ultrasonic and direct steaming. The mini mosaics are grouted and sealed to protect from moisture but avoid soaking in liquid. Both can be stored in a zip lock bag with the anti-tarnish strip provided.
Will my mosaic look just like the photo?
Due to the hand crafting of the mosaic process, each mosaic is one of a kind. A pattern and design is followed, but the work will have some variations. If the actual piece is still available, it be the work shown int the photo. I can send you a digital image of your actual piece before shipping.
Will I be charged Tax?
Sales tax of 7.775% will be applied to purchases shipped within the state of Minnesota.
Items are insured and available for shipping to the U.S. Items sent out of the U.S. contact Burkhart Design Studio Priority Mail and insured for $25.00
Any work in stock will be shipped within 2-3 business days. Items not in stock can take 3-4 weeks to ship. All work is subject to previous sale.
Order Cancellation and Returns:
You may cancel your order within twenty-four hours. Contact customer service by email or phone. Unworn and undamaged work can be returned for full refund within ten business days. To authorize return, contact customer service by e mail or phone. Burkhart Design Studio is not responsible for loss or damage of items in return shipping. Please insure the items you ship back.
Still need help or have questions? Send me a note!